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The general conditions of sale

The company details

Vrancken Etablissements sprl
Rue du Centre 43, 4800 Verviers, Belgium

Phone: 0032 (0) 87 22 28 13

Email: info@eurovrancken.com
Company: BE 0442.373.448


These terms and conditions to define the contractual relationship between ETS VRANCKEN SPRL and the purchaser and the conditions applicable to all purchases made through the online shop of ETS VRANCKEN SPRL that the buyer is professional or particular. They are made available to the buyer on the "Terms of sale" in the merchant site ETS VRANCKEN SPRL: www.vranckenshop.com. The placing of an order implies full and unreserved buyer to these terms and conditions. These sales conditions prevail over any other general or special conditions not specifically approved by ETS VRANCKEN SPRL. ETS VRANCKEN SPRL reserves the right to modify these terms and conditions at any time. In this case, the conditions will be those in force on the date of the order by the buyer.


The products and services offered are those which appear on the Website of ETS VRANCKEN SPRL in stocks.

Detailed information is given for each product. ETS VRANCKEN SPRL will in no way be held responsible for errors or omissions.

The photographs of the products are as accurate as possible but can not ensure a perfect similarity with the product offered, particularly with regard to color.

ETS VRANCKEN SPRL can not be held responsible for any differences between the photo and the real product. Due to the textile nature of most of our items, ETS VRANCKEN SPRL shall in no way be held responsible for the variation in the dimensions of the ordered items. A tolerance of +/- 5 to 10% must be accepted function of the textile nature of the item ordered.

ETS VRANCKEN SPRL can under no circumstances and in no manner whatsoever be held liable for damages of any kind that may result from a malfunction or improper use of products sold. Hence, the buyer is the sole judge of the fitness of goods to fulfill the purpose for which he uses and conditions of use. We are relieved in all cases all warranties and any liability in this regard as soon as the delivered goods correspond to the description that has been made on the proposal of the acknowledgment of order.


The prices displayed on the Website are the prices applicable on the date of the order for the product excluding transport costs and excluding any packaging. They are expressed in euros and are subject to change at any time by ETS VRANCKEN SPRL. The price indicated in the order confirmation includes the product price and the fare, including VAT.

The prices specified in our price list are not binding and subject to change without notice. Unless otherwise stated, prices are established without discount, commission or rebate.


Our general conditions of sale apply to all orders, which are passed through the merchant site ETS VRANCKEN SPRL, by mail, phone, fax or mail.

For orders placed by the merchant site, the buyer must first identify and select the item they wish to buy or vice versa. To this end, he must fill in a form made available by which it:

• will show all the data requested. All data provided by the customer, during the encoding of information inherent to his order, commit it. ETS VRANCKEN SPRL can under no circumstances be held responsible for errors made by the customer in the language of the recipient of the order (delivery address, billing address particular) and delays in delivery or failure to deliver the Products ordered that these errors could generate;

• or will connect to his account if it is already pre registered;

• fill out the online order form giving all the references of selected products;

• validate his order after reviewing it;

• select the method of delivery;

• make payment under the anticipated conditions;

• confirm its order and its rules.

The confirmation of the order implies acceptance of these terms of sale, recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

The All data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of manual transactions. Any order that valid purchaser constitutes an irrevocable acceptance which can be challenged only in the cases provided for in these terms in section "Right of withdrawal".

ETS VRANCKEN SPRL will email confirmation of the order recorded. If the product ordered is not in stock, ETS VRANCKEN SPRL inform the customer by e-mail of the approximate delivery time. If the given period does not satisfy the customer, it may choose to modify or cancel the order. In addition, ETS VRANCKEN SPRL reserves the right to cancel all or part of orders placed by customers in case of failure of a supplier or manufacturer in cases of force majeure. Customers will be informed as appropriate and will be reimbursed if they had paid the order.

Only legally capable people can place orders.

Method of payment

The price of the order is payable in cash by means of payment offered on the site the day of the order, namely by online payment. This type of payment is fully managed and secured by HIPAY.
The order validated by the customer shall be deemed valid when HIPAY has accepted the payment transaction. In case of refusal by the central bank secure payment, the order will be canceled and the customer notified by email.

Geographical area

The online sale of products and services in the merchant site is for buyers who reside in Belgium, France (except Dom-Com-TAAF), the Grand Duchy of Luxembourg, Germany, Great Britain, Northern Ireland, The Netherlands Austria, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Czech Republic, Romania, Croatia, Slovakia, Slovenia, Sweden, United States , Iceland, Switzerland, Norway, Russia, Albania, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Ceuta, Faroe, Gibraltar, Guernsey, Iceland, Jersey, Liechtenstein, Macedonia, Isle of Man, Vatican, Moldova, Montenegro, Serbia, Ukraine and Saint Martin. These countries are subject to change at any time by ETS VRANCKEN SPRL and/or BPOST network.
After confirmation of the order and acceptance of payment of the transaction, ETS VRANCKEN SPRL undertakes to ship the ordered products to the customer at the delivery address given within a reasonable time. According to the available stocks and the destination of the delivery, the delivery time will be between 24 hours and 15 weeks. Our delivery times are given in all cases purely indicative. We strive to maintain as far as possible, but any delay may result in penalties at our expense, nor to cancellation of the order by the buyer. We are in no way responsible for any losses articles.
The customer will have the opportunity to choose, at the time of placing the order to the merchant site to receive his merchandise in our establishments in the ETS VRANCKEN SPRL, Rue du Centre 43, 4800 Verviers, Belgium OR to be delivered by the BPOST society.
Delivery is made by BPOST society. No compensation can be claimed to ETS VRANCKEN SPRL or the carrier by the customer in case of late delivery. Upon receipt of the goods ordered, the customer or recipient will check the condition of the product.
In the event that one or more of the products ordered are missing or damaged, the customer or recipient will immediately make the necessary reservations to the carrier upon delivery.
If a package is not received despite the passage of the carrier, the latter must be removed by the customer care at the place indicated by the BPOST carrier.
For deliveries outside the Belgian territory, the customer will conduct itself all administrative procedures (customs duties, import taxes ... to) with the competent authorities of the importing country. ETS VRANCKEN SPRL not undertake any obligation liability in cases of non-compliance with the rules of the country concerned.
Supplies at the risk and peril of the buyer, even when they are sold "carriage". Goods subject of the order will remain in the ETS VRANCKEN SPRL property until full settlement. However, the buyer, since the dispatch of the goods, custody of it. He alone bears the risk of loss, damage or other events.
If the goods have not been removed after a period of three months, the goods and payment (partial or total) remain the property of our institutions.
After sales service
For more information, questions or complaints, the buyer can apply Monday to Friday from 9:30 am to 12H and 18H to 14H on Saturday from 9:30 am to 12H to VRANCKEN ETS SPRL, rue du Centre 43, 4800 Verviers, Belgium 0032 (0) 87 22 28 13.All claims, requests for exchange or refund must be made by registered letter to the following address: VRANCKEN ETS SPRL, rue du Centre 43, 4800 Verviers, Belgium OR by email to the following address: info@eurovrancken.com, within five calendar days of receipt of the goods, otherwise it will not be accepted.
Right to retract
In accordance with the legislation in force for distance selling (Law of April 6, 2010), buyers, non-professional individuals qualify for a withdrawal period of fourteen calendar days of the delivery of their order to make cancel the contract and obtain a full refund, excluding return costs. However, this provision does not apply to goods produced (custom and/or customization) for consumer and personal needs that are no longer salable because of the specificity of the product.
For other products, the customer must return at his own expense and under its responsibility, new products with the delivery, in their original packaging, unopened, intact (not cut, not shrink, not washed, not tried ...), unopened, accompanied by the packing slip and all accessories to the following address: Ets Vrancken sprl, Rue du Centre 43, 4800 Verviers, Belgium. To better address the return of goods, specify us the reason for your reference on the delivery note.
If products are returned under the conditions and aforementioned periods, Vrancken Ets sprl will reimburse the sums paid by the customer (except for return shipping costs). Repayment occurs within a maximum period of one month from the date of receipt of the goods by Vrancken Ets sprl. All returns must be sent motivated recognized Franco Verviers. If derogation from these conditions, the return will be refused. However, the buyer, since the dispatch of the goods, custody of it. He alone bears the risk of loss, damage or other events.
All products supplied by ETS VRANCKEN SPRL benefit from the legal guarantee of the Belgian Civil Code. They have been tested and inspected with the utmost care. In case of non-compliance of a product sold, it can be returned to ETS VRANCKEN SPRL who will take over, refund or exchange.
Filing - Proof
ETS VRANCKEN archive purchase orders and invoices on a reliable and durable as a true copy. The records and/or paper ETS VRANCKEN SPRL will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
Ownership and responsibility
ETS VRANCKEN SPRL retains ownership of goods until full payment from the buyer. The transfer of ownership of the goods to the purchaser occurs when full payment. However, during the period between delivery to the transfer of ownership, the risk of loss, theft or destruction shall be borne by the buyer. The non-performance by the buyer of its payment obligations for any reason whatsoever, ETS VRANCKEN SPRL gives the right to demand the immediate return of goods delivered at the expense and risk of the buyer.
The responsibility of ETS VRANCKEN SPRL can not be held liable for any inconvenience or damage arising from the use of the Internet, including a break of service, external intrusion such as the presence of a computer virus or any other incident of force majeure in accordance with jurisprudence.
The responsibility of ETS VRANCKEN SPRL will, in any event, limited to the amount of the order and could not be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products.
Confidentiality of personal character data
The data provided by the buyer are protected according to the law on the protection of individuals with regard to the processing of personal data. Your data is used only for our institution. Your data is by no means given or sold to third parties. The buyer has at any time a right to access, modify and delete. To exercise this right, simply contact ETS VRANCKEN SPRL by email (info@eurovrancken.com) or by calling 0032 (0)87 22 28 13 during office hours.
All sales made by ETS VRANCKEN SPRL are subject to Belgian law. Contractual information is presented in French and the products offered for sale comply with Belgian regulations. If necessary, it is the foreign buyer to check with local authorities the possibilities of using the product he intends to order. ETS VRANCKEN SPRL can not be held liable for non-compliance of a foreign country.
Disputes between seller and buyer fall within the competence of the Court of Verviers in Belgium.

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